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New support ticket
Check ticket status
What types of products and services do you offer?
What is Room Planner?
How much do tours cost?
How do I place an order?
What if I don’t have an MLS number?
See all 11 articles
Self Service/ Do It Yourself
Issues with Uploaded FloorPlans not actually uploading
What is a Self Service tour?
What is the time-line to create a Self Service tour?
If I order a Self-Service Interactive Floorplan Tour or Photo Tour how will my tour look compared to a Full Service Tour?
How do I set up my camera to take my own photos?
See all 10 articles
Changing the Default Photo
Can I make changes to my tour after approval & publishing?
Can I convert my tours into a different tour views?
Can I upload my own music to my video?
Photo Enhancement Policy for Blue Skies and Green Grass
See all 6 articles
How do I co-list another agent on a tour?
Can a tour be transferred?
Can I add an assistant to my account?
Company Specific Tips & Tricks
Embedding Tour Content into Windermere Photo Gallery
Why do you need my credit card information?
How do I add/update my credit card information?
How do I access and print my invoice?
FloorPlan Drawing for Subscribers
I have a Subscription account, can I draw my own floor plan?
I have a Subscription Account, do I have to draw my own floor plan?
I have a Subscription account, how do I order a Floorplan Tour?
I have a Subscription account, can I add a floor plan to a photo tour I already have?
I have a Subscription account, I have placed my order to draw my own floor plan. How do I get started?
See all 20 articles
FloorPlan Editing - All Users
What is SpaceDesigner
I have edited my floor plan, why didn't my changes update on my tour?
I moved my plan out of my work area and zoomed out, can I easily move it back in place and make it larger.
How can I move the camera?
What if I make a mistake and want to undo something?
See all 23 articles
How to Convert a Matterport Scan using the FloorPlanOnline Drawing Tool
Adding FPO Production to Multiple Matterport Accounts
Publishing, Linking & Distribution
Tour Linking & Distribution
What is Multiple Listing Service (MLS) tour linking?
What is a branded link?
What is an unbranded link?
Can you link my tour to my MLS?
Can you send my tour links to the person in my office who links my tours?
See all 15 articles
Converting Matterport to 2D & 3D FloorPlans
Video on how to convert a Matterport 3D Scan to 2D & 3D Plan