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New support ticket
Check ticket status
What types of products and services do you offer?
What is Room Planner?
How much do tours cost?
How do I place an order?
What if I don’t have an MLS number?
See all 11 articles
Self Service/ Do It Yourself
Issues with Uploaded FloorPlans not actually uploading
What is a Self Service tour?
What is the time-line to create a Self Service tour?
If I order a Self-Service Interactive Floorplan Tour or Photo Tour how will my tour look compared to a Full Service Tour?
How do I set up my camera to take my own photos?
See all 10 articles
Changing the Default Photo
Can I make changes to my tour after approval & publishing?
Can I convert my tours into a different tour views?
Can I upload my own music to my video?
Photo Enhancement Policy for Blue Skies and Green Grass
See all 6 articles
How do I co-list another agent on a tour?
Can a tour be transferred?
Can I add an assistant to my account?
Company Specific Tips & Tricks
Embedding Tour Content into Windermere Photo Gallery
Why do you need my credit card information?
How do I add/update my credit card information?
How do I access and print my invoice?
FloorPlan Drawing for Subscribers
I have a Subscription account, can I draw my own floor plan?
I have a Subscription Account, do I have to draw my own floor plan?
I have a Subscription account, how do I order a Floorplan Tour?
I have a Subscription account, can I add a floor plan to a photo tour I already have?
I have a Subscription account, I have placed my order to draw my own floor plan. How do I get started?
See all 20 articles
FloorPlan Editing - All Users
What is SpaceDesigner
I have edited my floor plan, why didn't my changes update on my tour?
I moved my plan out of my work area and zoomed out, can I easily move it back in place and make it larger.
How can I move the camera?
What if I make a mistake and want to undo something?
See all 23 articles
How to Convert a Matterport Scan using the FloorPlanOnline Drawing Tool
Adding FPO Production to Multiple Matterport Accounts