FAQ/Getting Started

Default solution folder, feel free to edit or delete it.

What types of products and services do you offer?
PRODUCTS Interactive Floorplan Tour This is our most comprehensive state-of-the-art product.  It is an online virtual tour featuring a detailed floor ...
Thu, Jun 11, 2015 at 4:23 PM
What is Room Planner?
Stage ANY home!! The 2D RoomPlanner allows you to drag and drop items onto the floor plan. The viewer can add structural elements (staircases, doors, win...
Thu, Jun 11, 2015 at 4:32 PM
How much do tours cost?
The price of a tour is based on the product you order, the type of service you need (full, partial or self service), and the measured area of the specific p...
Thu, Jun 11, 2015 at 4:47 PM
How do I place an order?
To order a tour and/or set up an appointment you must be registered with FloorPlanOnline.  Registration is free. Use the link below to take you through t...
Thu, Jun 11, 2015 at 6:38 PM
What if I don’t have an MLS number?
You can place your order without an MLS number. Substitute the street address for the MLS number (123main) or enter a series of letters, etc.  It is not ...
Thu, Jun 11, 2015 at 4:53 PM
Can I request a specific Service Provider?
We display all Service Providers in your area when you place an order. You may select the Service Provider of your choice. We also show the SP availab...
Thu, Jun 11, 2015 at 4:55 PM
Will the Service Provider handle property preparation for the pictures?
No. Property Preparation is your responsibility.  Please ensure the property is ready for photography and / or measuring.  The Service Provider will not cle...
Thu, Jun 11, 2015 at 3:57 PM
Can I cancel an appointment with a Service Provider?
You may cancel an appointment and / or an order at any time prior to your scheduled appointment date. A cancellation fee of $100.00 will apply if the can...
Thu, Jun 11, 2015 at 4:57 PM
Can I place my tour on multiple sites?
Yes, you are free to use the virtual tour link or the embedded content widgets on as many websites as you like. When you pay for your tour, we also give you...
Thu, Jun 11, 2015 at 4:59 PM
How do I download photos?
See the links in the Draft or Approved Tour emails you get from FloorPlanOnline.     ---------- OR ---------- Log onto www.floorplanonline.com (l...
Mon, Aug 17, 2015 at 7:32 PM