Zillow will not accept a tour video that is made of only photos. To qualify for Zillow, the video must receive floorplan images. If you have a floorplan tour we are adding those images to our video and then sending the video to Zillow.
Sending the videos to Zillow is a manual process on both sides, therefore open to human error both directions.
Once your tour is published, it can also take a couple of days (sometimes longer if a weekend is involved) to get the video added to Zillow.
If your video is not added to Zillow please contact Customer Care.